Before troubleshooting, please make sure:
- You are connected to the internet via Wi-Fi or LAN
- A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antivirus such as Kaspersky or Avast.'
- Turn Hexatech ON
- Switch wifi ON and OFF
- Reinstall Hexatech Profile
- In the Hexatech app, click Menu > Restore Purchase
- A dialog should appear stating, "Congratulations! You're a premium member now."
- In the app, turn Protection ON
If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by clicking settings > help from app and provide a description of the issue and a screenshot (If applicable)