Can’t Access web/App

To troubleshoot an access issue please follow the steps below:

1. Select Virtual Location
2. Verify that you have the country's IP address here
3. Clear your browser and app data.
4. Go to the website you are trying to access or use the application you wish to use.

If after trying the above the issue persists, please gather the following information:

• What website/App are you trying to access?
• Virtual Location (country) selected
• What is your IP address when Hotspot Shield is ON? You can verify it here.
• Your actual country
• Screenshot of the error message received (If any)

Once you have the information required above, please contact support as explained here.