I can't connect to HexaTech servers

If while trying to connect to a specific virtual location you receive that message, it might be due to any of the following reasons:

1. There is a problem with the network. Please change your WiFi to LTE connection or vice versa, and check if the problem remains. You can also try other available Wi-Fi Networks.
2. It is possible that you have changed the standard time of your device. Please go to your device settings and make sure that your time and date is automatically updated.
3. There is a chance of IP blockage by your network provider. In this case, we kindly suggest contacting our support team for further assistance.