"System error"

Before troubleshooting, please make sure:

• You are connected to the internet via Wi-Fi or LAN
• A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antivirus such as Kaspersky or Avast.'

1. Turn Hexatech ON
2. Switch wifi ON and OFF
3. Reinstall Hexatech Profile
• In the Hexatech app, click Menu > Restore Purchase
• A dialog should appear stating, "Congratulations! You're a premium member now."
• In the app, turn Protection ON
4. Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to LAN or another Wi-Fi)
5. Open Hexatech > Turn Protection ON

If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by clicking settings > help from app and provide a description of the issue and a screenshot (If applicable)