Why can't I connect?

First, verify the following:

• You are connected to the internet via Wi-Fi or mobile data network and can access the Internet
• A 3rd party app is not interfering with Internet Settings. For example, a sensitive Firewall, another VPN application, or antivirus such as Kaspersky or Avast.

1. Switch Wi-Fi on, then off (or vice versa)
2. Try connecting to a different Wi-Fi network or directly through a LAN cable
3. Reinstall the Hexatech Profile
• In the Hexatech app, click the three bars icon > Restore Purchase
• A dialog box should appear stating, "Congratulations! You're a premium member now."
• In the app, click the button to start the connection

If the steps above don't help and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, or Saudi Arabia, please contact our support team.